File lockout update
Redmond, July 28, 2004, 23:15 PDT
Here is the current status on the lockout issue.
We are working to restore the original locks on these files. (See my earlier posting
for a more detailed description.) It is our expectation that, when fixed, this will
not require any downloads (or uploads), but the solution may require a connection
to our web site. This was not caused by any download of Money software, and we don't
think that a download will be necessary to fix it.
We are not sure whether every user will be fixed automatically, or if some manual
steps will need to be done. If there are manual steps, we will publish them through
many outlets, including this forum.
We will not compromise your privacy in our solution. Your files will only be able
to be opened with your own login information.
Many of you have offered to help us when we have a solution ready. Thanks. If you
are interested, drop a note to firstname.lastname@example.org; we'll use your email address
to contact you if necessary.
We don't have a firm ETA on the solution; we are working to get it done as soon
as possible without comprising your privacy. In the meantime, some folks should
be able to use our web services (or the web services of your bank) to get some immediate
work (like bill pay) done. As some other folks on this forum have noted, reverting
to backups made before Monday should work as well.
Note: The email address above is no longer valid
Back to Russ' Responses Article List